ng999's Privacy Policy

ng999 ("we", "us", or "the platform") operates a safe and reliable online gaming and betting service for players in Bangladesh. We believe that protecting your personal information is a fundamental right, and privacy is an essential part of our service standards.

This privacy policy explains what information ng999 collects, how that information is used, who it may be shared with, and what rights you have to control your data. This policy applies to our website ng999.mom, mobile platform, and all digital services associated with ng999.

We ask that you read this policy carefully before you start using our services. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

ng999 collects only the information necessary to provide our services, ensure security, and improve the user experience. The different categories of information we collect are described below:

2.1 Registration & Identity Verification Information

• Full name and date of birth (for age verification, as our services are for users aged 21+ only)
• Email address and mobile number
• Residential address
• National ID or passport number (when identity verification is required)

2.2 Financial Information

• Your preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction history — records of deposits and withdrawals
• Mobile banking number (for payment processing)

2.3 Gaming Activity Information

• Betting and gaming history, scores, and results
• Preferred game categories and session duration
• Any responsible gaming limits or break requests

2.4 Technical & Device Information

• IP address and device type (phone, tablet, computer)
• Browser type and version, operating system
• Data collected from cookies and similar tracking technologies
• Source of visit to the platform (referral link or direct visit)

2.5 Communication & Support Information

• Records of your conversations with us via live chat and email
• Content of complaints, feedback, or other communications

ng999 uses the information collected for the following legitimate purposes:

• Account management: To create, verify, and manage your ng999 account.
• Payment processing: To securely complete deposit and withdrawal transactions.
• Security & fraud prevention: To detect and prevent fraudulent activity and ensure the security of the platform.
• Age verification: To confirm that all users are at least 21 years of age.
• Customer support: To respond to your issues and questions and provide assistance.
• Service improvement: To analyse the user experience and further improve ng999's services.
• Responsible gaming: To monitor gambling-related risk and intervene when necessary.
• Legal compliance: To comply with applicable laws and regulations.
• Promotional communications: To send bonuses, promotions, and news with your consent.

ng999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the minimum information required for their specific functions is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.), and technology service providers. These partners are contractually bound to protect the data.

4.2 Disclosure for Legal Reasons

ng999 may share information with law enforcement agencies when required by a court order, a valid authority request, or a legal obligation.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, we will notify you in advance.

4.4 With Consent

Beyond the circumstances described above, your information will not be shared with any third party without your explicit consent.

ng999 uses cookies and similar technologies to provide an improved user experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To monitor and improve platform usage.
• Marketing cookies: To show you relevant content and promotions based on your preferences (with consent only).

You can manage cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.

ng999 applies industry-standard technical and administrative measures to protect your information:

• SSL encryption: All data transmission on our website and app is encrypted using SSL/TLS technology.
• Data encryption: Stored sensitive information (passwords, identity numbers) is protected with strong encryption algorithms.
• Access controls: Only authorised staff can access data, and only to the extent needed for their role.
• Regular security assessments: Regular security audits are conducted to identify system vulnerabilities.
• Firewall & intrusion detection: Advanced technology is used to prevent unauthorised access.
• Staff training: All our staff are trained on data protection best practices.

ng999 retains your personal information only for as long as necessary. The retention policy for different types of information is described below:

• Account information: For as long as your account is active, and for as long as required to meet legal obligations after the account is closed.
• Transaction records: For the period required under financial regulations.
• Communication records: For a limited period to maintain customer support standards.
• Technical logs: For a short period for security and analytical purposes.

Once the retention period ends, information is securely deleted or anonymised.

As a user of ng999, you have the following rights over your personal information:

8.1 Right to Access Information

You may request to see what information we hold about you. Email us at [email protected] and we will provide a copy of your information within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect, you may request that it be corrected. You can update most information yourself from your account settings.

8.3 Right to Delete Information

In certain circumstances, you have the right to request deletion of your account and associated information. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

For marketing communications, you may unsubscribe at any time. Use the "Unsubscribe" link in any email, or contact us directly at [email protected].

8.5 Right to Data Portability

You may request your information in a standard, machine-readable format.

ng999's services are strictly for users aged 21 and over. We do not knowingly collect information from anyone under 21. We verify age at registration, and if a minor is identified, the account is closed immediately.

If you believe a minor is using our services, please notify us immediately at [email protected].

Some of ng999's service provider partners may be located outside Bangladesh. In such cases, your information may be transferred to or stored in another country. We ensure that appropriate safeguards are in place for such transfers and that contractual data protection obligations are upheld.

The ng999 platform may occasionally contain links to third-party websites. ng999 is not responsible for the privacy practices of those external sites. We recommend reading their own privacy policy before visiting any external site.

ng999 may update this privacy policy from time to time. This policy may be revised in response to changes in our services, technology, or legal requirements. For significant changes, we will:

• Display a clear notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continuing to use our services after a change indicates that you agree to the updated policy. If any change is not acceptable to you, you may close your account.

ng999 believes that responsible gaming and data protection complement each other. We use collected data to protect players:

• To identify unusual gaming patterns and provide support to users when needed.
• To enforce self-imposed limits and break periods.
• To provide relevant information and resources for individuals at risk of addiction.

To learn more about responsible gaming, visit our Responsible Gaming page.

For any questions, concerns, or complaints about this privacy policy, contact ng999's data protection team:

• Email: [email protected]
• Live chat: Via the 24/7 live chat support on the website

We will process your request as quickly as possible. Complex requests may take more time, but we will keep you informed of progress.